California Consumer Privacy Act (CCPA) Notice

Last Updated: June 17, 2026

This notice applies exclusively to users who are legal residents of California, United States, in compliance with the California Consumer Privacy Act of 2020 (CPRA).

1. Categories of Personal Data We Collect

We may collect the following personal information from California visitors and customers:

  1. Identity & contact data: Full name, WhatsApp phone number, email address, shipping and billing street address;
  2. Transaction data: Order records, purchased wheelchair products, payment amount, checkout history;
  3. Technical browsing data: IP address, browser type, device information, website access records, cookie tracking data;
  4. Communication content: Messages sent via contact form, WhatsApp consultation chat logs, return request records.

2. Purpose of Collecting Your Personal Data

We only use collected personal information for legitimate business needs:

  • Process wheelchair orders, arrange US warehouse delivery and complete after-sales return/refund service;
  • Reply to your product quotation, OEM wholesale and technical support inquiries;
  • Prevent fraudulent orders, spam messages and payment disputes;
  • Optimize website shopping experience through anonymous traffic analysis;
  • Send order updates and service notifications with your voluntary opt-in consent.

3. We Do Not Sell Your Personal Information

Under CCPA definition, Wheelchairs Hub will never sell, rent or trade your personal identifiable data to third-party marketing companies, data brokers or advertising agencies for commercial profit. We only share necessary shipping information with US logistics carriers solely to fulfill your delivery orders.

4. Your Legal CCPA Consumer Rights

As a California resident, you hold four core enforceable rights:

Right to Know

You may submit a request to obtain full disclosure of all personal data we have collected about you, including data collection categories, collection sources, usage purposes and third-party sharing records.

Right to Delete

You can demand permanent deletion of all your personal data stored on our website systems. Exceptions apply for data we must retain to comply with federal tax, logistics, legal and security record-keeping obligations.

Right to Opt Out of Data Sale

Since we never sell user personal data, this opt-out right does not apply to our website.

Right to Non-Discrimination

We will not penalize you for exercising your CCPA privacy rights. We will not charge extra fees, restrict product inventory, provide slower delivery or offer lower-quality wheelchairs if you submit data access or deletion requests.

5. How to Submit Your CCPA Data Request

To exercise your California consumer privacy rights, send your request via one of our official channels, and attach your order number or registered email to verify your identity:

  1. WhatsApp Support Line: +1 (213) 785 4886
  2. Official Service Email: contact@wheelchairshub.com We will respond to all valid identity-verified requests within 30 business days as required by California law.

6. Authorized Agent Submission

You may appoint an authorized agent to submit a CCPA request on your behalf, provided the agent supplies written signed proof of your authorization and identity verification documents.

7. Contact for CCPA Related Inquiries

For any questions regarding your California consumer privacy rights under CCPA:

WhatsApp: +1 (213) 785 4886

Email: contact@wheelchairshub.com