Complete Revised Privacy Policy for wheelchairshub.com

(Fully optimized for US wheelchair e-commerce, CCPA compliant, removed useless template content, added checkout/WhatsApp/warehouse logistics clauses, direct copy & paste)

Who we are

Our website address is: https://wheelchairshub.com/

We are Wheelchairs Hub, a professional wheelchair wholesale supplier with overseas manufacturing facilities and local warehouses located in the United States. We provide lightweight transport wheelchairs, custom OEM & ODM solutions for individual buyers, importers and distributors across America.

What personal data we collect and why we collect it

Comments

Our website disables public comment sections on all product and blog pages by default. If we enable comment functionality in the future, the following rules will apply:

When visitors submit comments on the site, we collect information filled in the comment form, alongside your IP address and browser identification string to block spam and malicious messages.

A scrambled anonymized string generated from your email (hash value) may be sent to Gravatar to match your public avatar. You can review Gravatar’s privacy policy at https://automattic.com/privacy/. Once your comment is approved, your avatar will be publicly visible alongside your comment content.

Media

If you upload images to our website via contact forms or customer service channels, please avoid uploading photos containing embedded GPS location data (EXIF metadata). Any location information embedded within uploaded images can be extracted by third-party tools. We only store uploaded images for processing your consultation or after-sales requests and delete them after case closure.

Contact Forms & WhatsApp Chat

When you send inquiries via our contact page (https://wheelchairshub.com/contact) or click our WhatsApp chat button to message our sales team, we collect your full name, email address, US phone number, and all text content you submit.

We use this data solely to reply to your wheelchair quotation requests, share product catalogs, arrange order consultation, and deliver after-sales support. We will never sell or rent your contact details to external advertisers without your explicit written consent.

All WhatsApp conversations are protected by Meta’s end-to-end encryption. We retain chat records for up to 12 months to track your order and consultation history.

Online Checkout & Order Data

When you complete purchases on our WooCommerce store, we collect your full name, billing address, US warehouse shipping address, phone number, email, ordered product details, and transaction records.

We collect this information to fulfill your wheelchair shipments from our US local warehouse, process refunds, handle after-sales issues, and comply with U.S. tax and logistics record-keeping laws.

We do not store complete credit card information on our servers; all payment processing is handled via secure third-party payment gateways. We only share your shipping details with our US logistics partners to complete delivery.

Cookies

  1. Comment Preference Cookies If you submit a comment on our site, you may choose to save your name, email and website address via cookies. This saves you from retyping your information for future comments, and these cookies remain valid for 1 year.
  2. Login Temporary Cookies Visiting our account login page triggers a temporary cookie to verify browser cookie compatibility. This cookie contains no personal data and is deleted once you close your browser.
  3. Account Login Cookies After logging into your customer account, multiple cookies will be saved to store your login credentials and page display preferences:
  • Standard login cookies expire after 2 days
  • Screen layout preference cookies expire after 1 year
  • If you tick “Remember Me”, your login session will stay active for 14 days All login cookies are fully cleared once you log out of your account.
  1. Editor Post Cookies If you edit or publish articles on our site, a non-identifying cookie will be stored to record the ID of your edited post, which expires after 24 hours.

Embedded content from other websites

Pages on our website may contain embedded third-party content, including YouTube videos, social media images, and supplier product previews.

Embedded external content operates identically to visiting the original third-party website directly. These platforms may collect your browsing data, deploy tracking cookies, launch user tracking tools, and monitor your interactions with embedded content if you hold an active account with their service.

Analytics

We deploy Google Analytics and Facebook Pixel to collect anonymous visitor behavior data, such as page browsing duration, product click records, and shopping cart activity. This aggregated anonymous data cannot identify individual users.

We use analytics data to optimize our wheelchair product pages, improve website shopping experience, and adjust targeted marketing campaigns. You may opt out of tracking cookies at any time by modifying your browser privacy settings.

Who we share your data with

We only disclose your personal information to limited trusted third parties for necessary business operations:

  1. US warehouse & logistics providers: Only your shipping name, delivery address and contact number to complete wheelchair order delivery. Logistics partners are prohibited from reusing your personal data for unrelated commercial purposes.
  2. Automated spam detection services: Anonymous IP and browser data to filter malicious spam messages. We will never sell, lease or share your personal identifiable information with advertising agencies, unrelated suppliers or marketing platforms without your explicit consent.

How long we retain your data

  1. Comment data: If comments are enabled, comments and their metadata are stored permanently to auto-approve repeat customer messages without manual moderation.
  2. Registered customer accounts: All profile information you submit is stored for the lifetime of your account. You may edit or delete your personal data at any time (your registered username cannot be modified). Site administrators can also view and adjust your account information.
  3. Order & shipping records: We retain full order data for 7 years to comply with U.S. tax, commercial and logistics legal record retention requirements.
  4. WhatsApp & contact form messages: Consultation chat records are automatically purged after 12 months.

What rights you have over your data

If you hold a registered customer account on our website, or have submitted contact forms/WhatsApp inquiries, you possess the following data rights:

  1. Access Request: Request a downloadable export file containing all personal data we have stored about you, including all messages and order records you provided.
  2. Erasure Request: Ask us to permanently delete all your personal data stored on our systems. This excludes data we are legally required to retain for tax, logistics, administrative or security compliance.
  3. Correction Request: Contact us to amend inaccurate personal information such as shipping addresses or phone numbers.

Where we send your data

  • Visitor comment data is sent to automated anti-spam tools for security screening.
  • Order shipping information is shared exclusively with our US domestic warehouse and logistics carriers.
  • Anonymous analytics traffic data is transmitted to Google and Meta’s secure global servers. No personal identifiable data will be transferred to overseas third parties without your clear consent.

Your contact information for privacy inquiries

Business Operator: Wheelchairs Hub

Official WhatsApp Support Line: +1 (213) 785 4886

Privacy & Data Rights Email: contact@wheelchairshub.com

All valid data access, correction or deletion requests will receive a formal response within 30 business days.

Additional information

How we protect your data

Our entire website runs on end-to-end HTTPS encryption for all data transmission. Customer order, shipping and contact data is stored on password-protected, regularly backed-up cloud servers. Internal staff access to personal customer data is strictly limited, and sensitive delivery information is encrypted within our database.

What data breach procedures we have in place

If a security vulnerability or personal data breach is detected, we will immediately secure affected systems, conduct a full internal audit, and notify all impacted users and relevant U.S. regulatory bodies within the legally required timeframe. We will provide clear remedial steps for affected customers to secure their personal information.

What third parties we receive data from

We only receive anonymous traffic data from Google Analytics and Facebook Pixel. We do not purchase or collect personal user data from external third-party data brokers.

What automated decision making and/or profiling we do with user data

We do not conduct automated user profiling, behavioral scoring, or algorithmic automated purchasing decisions based on your personal data. Our marketing outreach is only sent to users who actively subscribed to our newsletter with voluntary opt-in.

Industry regulatory disclosure requirements

CCPA Rights for California Residents

If you are a resident of California, you hold additional consumer rights under the California Consumer Privacy Act (CPRA):

  1. Right to Know: Request full disclosure of all categories of personal data we have collected about you, the purpose of collection, and all third parties we have shared data with.
  2. Right to Delete: Demand permanent deletion of your personal data (excluding records we must retain for legal compliance).
  3. Right to Opt Out of Sale: We do not sell any of your personal information to third parties for commercial use.
  4. Non-Discrimination Protection: We will not charge extra fees, restrict services, or provide lower-quality products if you exercise your CCPA privacy rights.

COPPA Compliance

Our website and wheelchair products are intended for adult customers aged 13 and older. We do not knowingly collect personal data from children under 13 years of age. If you believe we have collected information from a minor, contact us immediately for full data deletion.